WHERE ARE YOU LOCATED?
Our customer service team is located in CALIFORNIA,
We ship from USA, Europe or China (Depending on product purchased).
HOW CAN WE CONTACT YOU?
You can email our support team at : support@coupleartprint.com
DO YOU SHIP INTERNATIONALLY?
Yes! We ship worldwide.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Approved Prints are shipped out within 2-5 business days (Production time) and typically arrive within 3-7 business days in the U.S and 5-13 business days internationally.
(However, *PLEASE* make sure your shipping address information is entirely correct to ensure a faster, safer delivery!)
I HAVE NOT RECEIVED MY CONFIRMATION EMAIL?
If you have not received your order confirmation email, please be sure to check your junk/spam folder as our domain may not be on your safe sender list. Be sure to add us as a safe sender once you have located your email.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made.*Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
I HAVE RECEIVED A FAULTY ITEM WHAT SHALL I DO?
Sorry to hear that you received a faulty item, we want to sort this out quickly as possible. Please contact our support team with the order number, description of the faulty, picture of the faulty item and the name of the faulty product.
OUR GUARANTEE
We truly believe we make some of the most innovative products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.
If you don’t have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
Buying items online can be a daunting task, so we want you to realize that there is absolute ZERO risk in buying something and trying it out. If you don’t like it, no hard feelings we’ll make it right.
We have 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
HOW CAN I BE FEATURED ON YOUR GALLERY PAGE?
Awesome! You may either e-mail us your photo directly, or tag us on social media #coupleartprint