Here at Coupleartprint, we strive to make every piece of personalized jewelry as precious and beautiful as the moment it commemorates. If your item has arrived damaged or has an error, please let us know immediately, Coupleartprint will arrange for replacement and cover the return postage. To get in touch with us concerning a return or cancellation, please contact our customer service through live chat or email support@Coupleartprint.com.
New and unworn items can be returned to Coupleartprint within 60 days of purchase. Please note that because all our personalized items are one-of-a-kind, those returns will incur a 50% restocking fee. Customer should be in charge of both return and replacement postage fees.
Once your order has been submitted we will immediately begin production on the personalized items. If you would like to cancel or change your purchase, it is free within 24 hours. Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
Please note that you couldn’t cancel or change your purchase once we ship out your order.
Coupleartprint reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published here. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service.